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-   -   Companies that provide excellent customer service (http://www.njfboa.org/forums/showthread.php?t=59227)

qwikz28 03-07-2012 06:29 AM

People seem to be limiting it to car companies, but I've found Discover Cards to have great customer service when I called for an issue with my credit card.

Tru2Chevy 03-07-2012 04:56 PM

Quote:

Originally Posted by Squirrel (Post 816480)
Definitely not craftsman anymore...
http://www.svtperformance.com/forums...ade-china.html

I have seen some of their offbeat stuff coming from china for a few years now, but if they are dumping all of their tools over there it's gonna be a bad time.

- Justin

LTb1ow 03-07-2012 05:15 PM

Xtreme Diesel Performance, real good guys and local warehouse right in Point area.

sweetbmxrider 03-07-2012 06:24 PM

Quote:

Originally Posted by LTb1ow (Post 816791)
Xtreme Diesel Performance, real good guys and local warehouse right in Point area.

I heard they charge $2 to get you things in-store and its Wall! Everything south of you isn't point area or brick mmmmkay

Anti_Rice_Guy 06-07-2012 11:03 AM

Oldish thread, I know.

The Goruck group recently had a run of custom bottles made sporting Goruck Challenge and Green Beret Foundation logos as a fundraiser for, you guessed it, the GBF. Very nice bottles made in America, produced by Liberty Bottle Works.

Well the other day my bottle was knocked off my desk and fell to the ground, receiving a small dent just where the base starts meeting the main part of the bottle. I knew there were no extras from the individual who had the run made, so I emailed Liberty Bottle Works last night explaining my situation to see if they had any tips on getting it to lay flat again (the bottom was now convex). They emailed back quickly, only asking my address. After sending my address, the EVP emailed back copying another member of his team saying he saw an extra in the conference room and to send it to me in the morning.

Yeah it was only a $20, but I think that's what makes it more impressive. This is the second or third time in a year a company who builds products here over-delivered on their service commitment and had great communication. Shows that Americans can still be proud of making things here :usa:

LTb1ow 06-07-2012 11:49 AM

Since Nickapedia bumped it, another vote for summit.

Found a real low priced set of pistons on amazon, was a lil sketched out as they were not an official dealer, called summit and voila, matched price and free shipping. Tech was from the mid west and actually wanted to verify the parts would fit the application rather than just bill me.

Summit is great to do bussiness with.

MyFirstZ 06-07-2012 11:56 AM

Recently ordered some parts from SLP and Joey was a huge help calling/emailing me with updates.

Blacdout96 06-07-2012 12:09 PM

Rev Max, Jegs, Napa Auto Parts :D

WildBillyT 06-07-2012 01:26 PM

Medatronics has easily the best customer service I've ever seen. Paul will almost step you through an entire trans rebuild over the phone and will go out of his way to get shipping prices as low as possible.

ar0ck 06-07-2012 01:53 PM

For my bikes, Taylor Made Racing... They make high quality Carbon Fiber parts, ordered some parts up one day, they discounted me for the military address, I never asked for the discount or knew they offered one. And when it failed to ship to my unit address they called me to help get it to another address free of charge.

I thought that was super rare in California

MonmouthCtyAntz 06-07-2012 01:56 PM

Chic filet

BonzoHansen 06-07-2012 03:00 PM

Twist Machine

I made a minor purchase from Twist in March. Just a new helmet for my big ole head. I emailed him on a Monday night to see if it was in stock. I got return email later that night. I ordered it Tuesday afternoon, then sent him an email afterwards about sizing, which he replied to quickly. Helmet came in that same Friday. Kudos on excellent service and pricing.

coolmanvette75 06-07-2012 05:07 PM

Just bought a rear from Quick Performance and their customer service was great. Helped me put big time with all of the questions they answered. Also Midwest Chassis (MWC) has been great to deal with over the past few days...

OG 06-08-2012 06:04 PM

Quote:

Originally Posted by Blackbirdws6 (Post 816311)
- Summit Racing - Not difficult to talk to someone on the phone and great with returns. Even my Grandmother found their ordering process and service to be exceptional.

Dude, your grandmother's gotta be pretty badass

methdmx 06-09-2012 12:05 AM

I order from wherever the part is cheapest, but ws6store and colorado speed have been good to me


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