but many people dont have a particular experience to justify it...so here's one for ya!
The other day a friend of mine(we shall call him mike), who owns a camaro decided to go to Pep Boys to have his
FRONT RIGHT TIRE plugged, as there was a screw in it and the tire would lose pressure after a day or two. I told him that if it were my car i wouldn't dream of going to pep boys for anything but his response was a casual, "its a tire plug, can they really **** that up?" i shrugged and let him go on his way.
I ended up following him to the store so he would have a ride home...person at the desk said, "
right front tire? plug? ok no problem we'll call you when it's done...should be $24 + tax and whatnot" and then later i got a call from him...
He went on to tell me about how the store had called him to tell him that his car was ready, so he got another ride there and went directly to his car...the front right tire was(surprise!) still flat and, upon further inspection, the screw was still visible in the treads. mike then went inside and the conversation went like this:
mike: "hi, i'm here to pick up my camaro"
pep boys employee: "ok sure that will be twenty-"
mike: "did you fill up the tire after you plugged it?"
pep boys employee: "yes sir, its out in the parking lot...should be fine"
mike: "then how come when i looked at the car 3 seconds ago the tire was already flat and the screw i asked you to pull out and plug was still visible in the tire?"
pep boys employee: "uhhhhhhh...yea we couldn't plug it"
mike: "but you were going to charge me anyway? ridiculous...why dont you try again"
at this point mike's car was brought back into the garage and after a few more minutes the mechanic came out to happily inform mike that he found and plugged a nail-hole in the front
left tire. mike then said something along the lines of..."that's ********, i specifically said the front right tire...i will NOT pay for anything but a plug in the front right tire!
at this point the mechanic tried to argue about a problem with liability in putting a tire plug and essentially a whole ton of bullcrap...on the third try the tire was finally fixed and mike paid the 25-26 bucks for it...clearly stating that he will NEVER go to pep boys for ANYTHING ever again...bout time ya learned "mike"!
MORAL/CLIFFNOTES: Pep Boys sucks...dont trust them with anything