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I spoke to my son last night about it. He said that brush thing was stupid that they told me and that wouldn't do anything. He said to turn the chest upside down and that will jar the lock open and all the drawers will open then and you can see what's going on with that lock.
Justin, if that doesn't work, last try, then I'll certainly refund your money back.
My son works for Sears and is a service tech. He knows a lot of stuff so give it a try and we'll see if he's right. I'm soooooooo sorry for all this inconvenience. I really thought getting the key was all you needed.
I was going to call you last night to tell you that trick but I don't have your telephone number any more.
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If it works, she will offer a partial refund for all the trouble the box has been, if it still doesn't work, I'm returning the box for a full refund.
- Justin