Quote:
Originally Posted by BigAls87Z28
Some people with teh right knowlage will just skip it, while newbs will ask the questions.
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this was my point, exactly. the problem is, it's the newbs who get stuck at the counter while the people with experience are off elsewhere doing jobs that require responsibility or experience with their system, like checking parts in and making sure they get to the shelf where they need to be.
as an ex-manager for k-mart, i know all about training people. there are those than can do the job and those who can't. for whatever reason, no matter how much training you give them, they will never catch on. blah blah blah the employment pool in a certain area stinks because they've all worked for mickey Ds or whatever.
there are two reason why a person does not perform up to their abilities: A) they can't, which means they need more training; B) they won't, which means they need to go get in the unemployment line.
back to the OP, since there are more newbs at the counter, i would rather do my shopping online. but that doesn't remove you entirely from customer service. example, i ordered a spare tire from tirerack.com for the wife's jeep. i ordered a cheapie tire, since it would spend most of its time hanging on the spare tire rack on the tailgate. the manager called me to make sure i wanted the tire i ordered, because i was only getting one and it was an "off-road" tire that could have screw in studs applied for tire traction in the snow. and it wasn't a steel-belted radial, which any one who knows anything about tires knows you should never run a belted radial on one side and non-belted tire on the other. after him asking me a few questions and me insisting that i was going to treat the tire as a "doughnut spare" and never leave it on the car for any period of time, just to get to the repair shop and have the regular tire flat repaired, he let the order go through. i feel that this type of experience is much different than the pep boyz, because it felt like this guy was looking out for my best interests instead of just reading the computer screen and asking me questions.
i know my cars. i know what i want out of my cars, and i know what to put in them. i don't need someone second guessing me, or asking needless questions. but find me an experienced parts counter man somewhere... like at the new auto zone right down the street from me. not happening.