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chances are if it is crashing and running slow you have some kind of virus i'd run a anti virus before going through the hassle of reformatting.
but to properly reformat a laptop and have it back running like it did the day you got it you need to go to the campaq website find your laptop and download the drivers and save them to a cd or someplace not on the lap top then simply reformat using your windows disk after the format is complete in order to get network access and have ur video/sound card and USB ports work you needa install the drivers.
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