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that happens industry wide....not just Dealerships. i can tell you first hand that probably the most honest place your gonna find is a Dealership. they have way too much invested in customer service to get caught up in scams. they are workin for a living just like you and get paid for what they do...so ya cant really blame them for not doin anything for free. 95% of the time when we do something for free, it ends up coming back and biting us in the ass. getting your car fixed isnt any differance than having a plumber/landscaper/electrician coming to your house and giving you an estimate, its just that we tend to know more about cars than plumbing so when you get that $1000 estimate to replace your toilet, you just agree with it and go with the flow. even though you could probably do it yourself for about $600.
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