grow very thick skin....very fast. your going to need it. the service writers job is basically to be the messenger between the mechanic and the customer. your going to have to explain services...as well as recommend them. your also going to have to break bad news or unexpected news and expect to be called an earful of names as well as dodge a few slaps from women. it happens.
glorified punching bag
but you can make lots of money if your good at upselling