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It sounds most likely to be a software issue.
And I wouldnt say entirely that he wouldnt be able to get docs off of the HD if it was toast (something that happened to mine recently). I had to get pictures and docs off of it, so I did some part swapping from a donor HD to the burnt HD, and got it running to the point where I was able to safely remove what I needed using a USB connection.
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2019 Toyota Tacoma TRD Pro ... M6, Voodoo Blue Fun Machine
1987 Pontiac Trans Am ... 305 TPI, T5, Project Car
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