I went into my part time job at Da Bone this morning, and it was the usual Monday morning...all the wanna bees but couldn'ts were waiting out side to return the parts they couldn't install over the weekend, but there was also a few vehicles with their hoods up as well. All I could think was "f'n grand!" Anywho, we open up, and I get approached by a guy who needs a battery for an Expedition. OK, no prob. Then he axes me if he needs any special tools to remove the old battery. I tell 'em, "nah, just basic handtools, like wrenches." He then proceeds to tell me all he has is a pair of pliars. So, I roll my eyes, make sure my co-workers have the rest of the customers under control, and I grab our store tool kit and head outside. I figure at least I'll get some fresh air while providing what will probably be another free job for the customer. I go out and look under the guys hood, and he has about 3 inches of funky green gook on his battery terminals. I gently bust his balls about it, and say that his problem might be the corosion, and he may not need a new battery. So, I clean up the terminals, and head inside and get our battery tester. I run a test, and it turns out the battery is shot. So, we go inside, and I sell him a battery. We take it outside, and I put it in, and tell him to fire the beast up. It fires right up, and I'm thinking "welp, that's all folks! He'll thank me, hope in his truck, and motor off down the road." Well, I was wrong. He got out of the truck, and handed me a 20 spot! I was so shocked I almost dropped it! He then proceded to tell me that I gave him some of the BEST customer service that he has ever received, and that he was bowled over when I cleaned his terminals and did the battery check, and didn't just automatically sell him a battery. I was really floored! So, I told him that I was glad to help him, but that we weren't allowed to take tips. So, I handed him back the 20, and told him if he wanted to do something for me to call up Bone HQ and put in a good word for me. He said "Will do!" Then I gave him a fist bump, picked up the tools, and did the ubg strut back into da store.
