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I always run in to this problem but the easier why to fix it is too
get a IDE/Sata to USB adapter take the harddrive out the computer that is having the problem and connect the harddrive to a 2nd computer with norton or some good form of anti-spyware and do a scan.
I found this is better then trying to get it out manual because it always seem to leave a backdoor program on the computer.
my company has a how to video if you want it
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