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Old 11-09-2012, 02:07 PM   #42
PolarBear
Ebearnezer Scrooge/Power Member/Lips
 
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Join Date: May 2006
Location: Hamilton, Mercer county
Posts: 4,141
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Quote:
Originally Posted by WildBillyT View Post
Bear, I know where you are coming from but the least they can do is be straight with their customers.
Sitting at work right now just heard a story.

Short of the story is a customer called and reported a dangerous situation, wires hanging near a fence and we were forced to just cut them so no one would potentially be injured. This resulted in the person reporting the issue to lose power. They had to put the order into the system for repair. Mind you this is now over a week after the storm. Her number in "line" was over 900, there are 900 orders in front of her. Somehow this person got a this supervisor's number, and was complaining about her situation, meanwhile she was holding him up from sending out dispatches. This is only in the SOUTHERN area, we have 4 divisions, who knows how many open tickets we have open across the state

I know it is a ****** situation but you called in your ticket, they know, they will get to it, there is only so much they can do in one day and so many people that can do the work.

This storm is the worst the east coast has seen in a long time, or ever. There are only so many resources available to do mundane tasks. They is no way for PSEG, JCPL etc to call 2,000,000 people and let them know what the status is of his/her house. They are doing what they can, as fast as they can. God knows JCP&L is doing what they can since last year they were reprimanded by the BPU for taking too long on the repairs. I am sure they have called in more help than last year.

One of my colleagues volunteered one night. What did he do for 12 hours? He sat in his car near a downed pole and made sure that no one drove over the live wires at risk to himself. We have lots of volunteers with desk jobs doing this type work. Also for lookup where they are dispatched to go find the break in the circuit and then report back to HQ to tell them what poles the break is in between. These are people that have desk jobs and push papers all day long. We have almost every possible resource doing SOMETHING to get power back to customers as soon as possible.

Last edited by PolarBear; 11-09-2012 at 02:12 PM.
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