Never go to Flemington GM for service - NJFBOA - Home of New Jersey's Camaros and Firebirds

WildBillyT · 12-23-2008, 01:55 PM

Try to fool me once, OK, I'll let it slide. Try twice, **** you. I'm getting on the line with everybody I know at GM corporate.

Little history:

2 years ago, I brought my dad's pickup in for a recall. Something to do with excessive corrosion on the front frame rails. I had already POR-15'd them so it was no biggie. They do their "Complemetary inspection" and tell me that the truck needs a new fuel filter, battery, and serpentine belt. Managers face gets red when I tell him that I DID THOSE MYSELF A MONTH BEFORE. I grab my keys, pissed off, and leave.

Fast forward to today.

I drop the GTP off for the valve cover gasket leak recall. Get the car back. Get a free "Complemetary inspection". This time I need a transmission flush. I CHANGED THE FLUID MYSELF TWO WEEKS AGO and that the fluid can't possibly be burned because I have a trans temp gauge staring me in the face everytime I drive. I pull out the dipstick in their parking lot and the fluid is ruby red. Pissed off I leave.

So now I'm reporting this to GM corportate. **** that ****ing ********. I hope they all lose their jobs.

LTb1ow · 12-23-2008, 02:00 PM

Cliff notes: They were trying to screw you?

WildBillyT · 12-23-2008, 02:05 PM

Quote:

Originally Posted by Shownomercy

Cliff notes: They were trying to screw you?

Yes. Both times.

I don't mind that as much since I know better. But what if I were a little old lady on a fixed income??? THAT is what really pisses me off.

BonzoHansen · 12-23-2008, 02:06 PM

They don't know you very well, do they? LOL

LTb1ow · 12-23-2008, 02:07 PM

Yea, that is a ******* move.

But to play devils advocate, I bet they are hurting for work in this economy. Not that that justifies it.

BonzoHansen · 12-23-2008, 02:10 PM

Quote:

Originally Posted by Shownomercy

Yea, that is a ******* move.

But to play devils advocate, I bet they are hurting for work in this economy. Not that that justifies it.

Bah, a thief is a thief. No less sympathy because he needs money.

WildBillyT · 12-23-2008, 02:12 PM

Quote:

Originally Posted by Shownomercy

Yea, that is a ******* move.

But to play devils advocate, I bet they are hurting for work in this economy. Not that that justifies it.

How about 2 years ago when they were still doing OK?

LTb1ow · 12-23-2008, 02:14 PM

Ok ok, they be ********.

WildBillyT · 12-23-2008, 02:16 PM

Quote:

Originally Posted by Shownomercy

Ok ok, they be ********.

Granted I understand your point; and it's for that reason I think my complaint will fall on deaf ears. But wow. You wonder "How can GM be in the ****ter?" and then they piss off customers like me, who love their stuff and have been very loyal.

LTb1ow · 12-23-2008, 02:20 PM

Beggers can't be choosers.
They fail at that.

CivicEaterLT1 · 12-23-2008, 02:29 PM

then you say something is missing in your car lol. "my stack of hundreds is missing!"

BonzoHansen · 12-23-2008, 02:31 PM

Quote:

Originally Posted by WildBillyT

Granted I understand your point; and it's for that reason I think my complaint will fall on deaf ears. But wow. You wonder "How can GM be in the ****ter?" and then they piss off customers like me, who love their stuff and have been very loyal.

And that is a dealer, not GM. Their authorized sellers screw them way more than GM screws itself. I wonder when the last time GM voided a dealer contract over service issues.

Pampered-Z · 12-23-2008, 03:35 PM

If you call Gm and compalin it will get someone attention. I called and complained about dealers twice, and both times someone from GM called me back, then the owner of the dealerships, and they weren't happy about the complaints either! I would think during these troubled times GM would certainly like to know why people don't want to deal with GM if this is how people are geting treated.

sweetbmxrider · 12-23-2008, 03:44 PM

that is crap. seriously most any dealer will pull bs like this and say oh this this and this need to be done now! my friends mom said she had to get her oil flushed because it was so bad. its a newer durango with under 40k and she was around 3 to 5k over, maybe. i just looked at her and said, oh.

baddest434 · 12-23-2008, 03:49 PM

i'll add in sansone ford as another place to avoid for service. they put rear brakes on my e-350 work truck in july then when i took it in for an oil change in sept they told me i needed rear brakes. you should have heard the bs excuse they gave me when i went back with my invoice showing they just replaced them!!! like bonzo said a thief is a thief. i hate car dealers and their service dept. rip-offs

deadtrend1 · 12-23-2008, 04:01 PM

Quote:

Originally Posted by CivicEaterLT1

then you say something is missing in your car lol. "my stack of hundreds is missing!"

then who would be the thief?

Tru2Chevy · 12-23-2008, 04:01 PM

It's one thing to look over a car and try to upsell services that actually need to be performed, but if they are just picking random services without checking the car then they deserve to get hollered at.

- Justin

sweetbmxrider · 12-23-2008, 04:05 PM

Quote:

Originally Posted by baddest434

i'll add in sansone ford as another place to avoid for service. they put rear brakes on my e-350 work truck in july then when i took it in for an oil change in sept they told me i needed rear brakes. you should have heard the bs excuse they gave me when i went back with my invoice showing they just replaced them!!! like bonzo said a thief is a thief. i hate car dealers and their service dept. rip-offs

thats not like ls1 brakes where the inside hub portion of the rotor acts like a drum and has shoes contained within right? i mean things could happen like a stuck caliper or a bad hose, but bill you are a smart man so i know this story is true. i'm just trying to convince myself that someone wouldn't try to pull such ****

****ing asshats!

WildBillyT · 12-23-2008, 04:16 PM

Quote:

Originally Posted by Tru2Chevy

It's one thing to look over a car and try to upsell services that actually need to be performed, but if they are just picking random services without checking the car then they deserve to get hollered at.

- Justin

That is the main source of my complaint. If they had looked at the car they could have found plenty of other stuff that is more worn out to try and upsell to me. And I would have been cool with that. Really. But they picked the newest thing on the car other than the gas I put in it yesterday.

//<86TA>\\ · 12-23-2008, 04:23 PM

i normally use them for my trucks service, its hit or miss, their parts department is hit or miss too, there is one older, kind weird guy who works there who is very helpful, but the rest of them are a-holes.

They tried to scam my too, they said i needed my brake fluid flushed and my front diff oil changed when i had the truck there for a 25k or so mile service, for a total of a little over 300bux. I said i'll pass, if its that critical i can do it myself.

Said i needed new front brake pads, i had just installed new pads and a brake upgrade a month or so before, kinda obvious that the brakes were not stock.

They did a lot of warranty work too, never did a very thorough job. I had it there about 6 times to finally get the heated seats working right, they replaced my gauge cluster because the fuel gauge f-ed up, i picked the car up late at night after work, turned it on and the gauge was still f-ed up. just managed to catch on of the service managers as he was leaving to complain, and he was helpful and set me up with a sweet loner car and was very apologetic.

They left the oil cap off after an oil change once, had my SES light come on, and i had to drive back from doylestown to the dealer just to find the cap was off, and still sitting on the engine cover.

Then there is the intermediate steering shaft, its apparently not their fault, but they have replaced it 4 or 5 times and lubed it a few more times, and it keeps making noise.

baddest434 · 12-23-2008, 04:27 PM

Quote:

Originally Posted by sweetbmxrider

but bill you are a smart man so i know this story is true. i'm just trying to convince myself that someone wouldn't try to pull such ****

****ing asshats!

i caught them more then once trying to rip me off. just the other day the vacuum pump for the brakes went so i take it to them the service mgr calls and tells me the oil should be changed and i straight up told him i'm looking for someone else to service my vechiles because of them trying to beat me and the only reason i'm there now is because i needed the truck fixed NOW. the service manager called me and actually BEGGED for another chance to continue servicing the truck telling me the old service mgr. and the tech that gave me the bs story about the brakes no longer worked there. when they are hungry for work they will just makes shiit up. might fool little old ladies but not me.

Scrat's_Camaro · 12-23-2008, 04:45 PM

this is why i do everything myself. I've been trying to convince my dad to let me service their jeep wrangler instead of taking it to the dealership.

BonzoHansen · 12-23-2008, 04:57 PM

Quote:

Originally Posted by baddest434

...the service manager called me and actually BEGGED for another chance to continue servicing the truck telling me the old service mgr. and the tech that gave me the bs story about the brakes no longer worked there. when they are hungry for work they will just makes shiit up. might fool little old ladies but not me.

go down in a couple of weeks & spot check them. bet they are still there.

baddest434 · 12-23-2008, 05:15 PM

Quote:

Originally Posted by BonzoHansen

go down in a couple of weeks & spot check them. bet they are still there.

your probally right scott! a thiefs a thief and a liars a liar

miketa95 · 12-24-2008, 12:46 AM

this story reminds me of when I got my car. Two weeks after i bought it the car kept shutting off on me. I had it at Burns Pontiac Buick GMC for about a month and they kept throwing new parts at it. No one there ever heard of a damn OPTI. Then when my a/c didn't work they wanted to replace the entire system. I had my mechanic recharge it instead and it has worked ever since. They always take the hard way out, I'll never take my car to a dealer to get fixed again.