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01-06-2009, 12:29 PM
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#1
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Join Date: Jan 2008
Location: West Milford/Villanova
Posts: 1,044
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A giant (bad word) you to Summit (Rant)
So, I order a Tonneau Cover for the Sierra on December 12th. Website said it will ship, today. After checking for 3 days, and not getting an email stating it was shipped, I called. A very nice lady informed me that, yes it was in stock and it will ship today. 2 days later, still nothing and now the website says out of stock until 1/25/09. I call up again and calmly state that I order the cover when it was in stock, have waited for 6 days for it to ship, and still nothing. The guy says there's nothing he can do, they're out of stock. I could have canceled the order right there, but with nothing else online I decided to wait.
On 12/30/08, I called again. The items in stock date had changed so I checked it. The lady said that it will still ship on 1/15/09 now. I ask is there a way I could switch the order for one in stock. She checks, and finds one in stock, same cover and price. Great, and it will ship today.
On 1/5/09, I finally got it. I go to install it today, and as soon as I open the box, it just doesn't feel right. Everything seems too long, and the frame rails of the wrong color I ordered. Screw it I figured, no ones going to see it. Installation is going fine until the cover rails go on, they're about a foot and half too long. @#$$%#@$@#$@#%%
I call summit, again. I try to say that I ordered a short bed version, but was sent a long bed one instead. The order number begs to differ, and summit refuses to pay for return shipping. I take everything apart, box it back up, package it and drive down to have it shipped.
$105 to ship back to summit, and there's nothing I can do because they are saying that its my fault. The best part, since there prices went up since I ordered it, they want 18 more dollars to exchange it for the smaller bed cover.
/Rant
__________________
1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
Last edited by cdacda13; 01-06-2009 at 12:30 PM.
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01-06-2009, 12:34 PM
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#2
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Mongo the Meet Coordinator
Join Date: May 2008
Posts: 16,938
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Drink excessively?
__________________
Quote:
Originally Posted by KirkEvil
repo bigals turd gen and part it out to a loving home
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01-06-2009, 12:35 PM
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#3
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Join Date: Jan 2008
Location: West Milford/Villanova
Posts: 1,044
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Quote:
Originally Posted by Shownomercy
Drink excessively?
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I quite doing that a while ago.
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1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
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01-06-2009, 12:40 PM
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#4
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Join Date: Feb 2005
Location: west orange nj
Posts: 2,415
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cut it with a chain saw the same exact length you need it and send it back
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01-06-2009, 12:40 PM
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#5
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Ayatollah of Rock N Rolla / Admin
Join Date: Mar 2006
Location: Parts Unknown
Posts: 12,573
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Stop payment on your credit card.
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01-06-2009, 12:44 PM
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#6
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MIR
Join Date: Jul 2005
Posts: 9,692
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Quote:
Originally Posted by WildBillyT
Stop payment on your credit card.
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 Any refusal of the company to correct their mistake would be resolved with a call to AMEX on my part.
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01-06-2009, 01:00 PM
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#7
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Join Date: Jan 2008
Location: West Milford/Villanova
Posts: 1,044
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Quote:
Originally Posted by WildBillyT
Stop payment on your credit card.
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Unfortunately, paypal was used for the transaction.
__________________
1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
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01-06-2009, 01:04 PM
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#8
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Ayatollah of Rock N Rolla / Admin
Join Date: Mar 2006
Location: Parts Unknown
Posts: 12,573
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Quote:
Originally Posted by cdacda13
Unfortunately, paypal was used for the transaction.
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Oh. Well, just fill a tub of ice for you to sit in in preperation of what's going to happen.
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01-06-2009, 01:19 PM
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#9
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Join Date: Jan 2008
Location: West Milford/Villanova
Posts: 1,044
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Update: Called up summit one more time to explain my case. Again, they flat out refused to even help out a little bit of shipping. The cover is already on its way back, I canceled the order, got some anger off my chest at the guy, (not right I know, but it just came out. I apologize at the end and just hung up on him. ) I just order it off Jegs. Hopefully, that works out better even though I've had more problems with Jegs before than Summit.
__________________
1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
Last edited by cdacda13; 01-06-2009 at 01:20 PM.
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01-06-2009, 01:25 PM
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#10
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MIR
Join Date: Jul 2005
Posts: 9,692
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Quote:
Originally Posted by cdacda13
Unfortunately, paypal was used for the transaction.
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I shall add your story of misfortune to my list of "Why do you use your CC for everything instead of (insert any paying method besides CC here)." Sorry about your luck, hopefully you can get some money back.
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01-06-2009, 01:32 PM
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#11
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Join Date: Feb 2007
Location: hamilton nj / glassboro nj
Posts: 916
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paypal dispute?
__________________
I am the artist formerly known as 95 red slp 
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01-06-2009, 02:19 PM
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#12
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Join Date: Jan 2008
Location: West Milford/Villanova
Posts: 1,044
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Great, now my CC was declined at Jeg's cause it will put my CC over its limit. Stupid extremely low student credit rating system.
Just paid the balance, now awaiting approval.
__________________
1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
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01-06-2009, 02:36 PM
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#13
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Join Date: Oct 2006
Posts: 929
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Quote:
Originally Posted by Tsar
Any refusal of the company to correct their mistake would be resolved with a call to AMEX on my part. |
x2 on that. I love AMEX for that reason.
__________________
1986 IROC-Z - 305- .030 over, Voodoo cam, 113 vette heads, tpi, hedman torque steps, GMMG 3in catback, custom chip, t56, 3.27s 9 bolt, rest of the car is stock.
2011 Camaro - 2lt/rs red jewel tincoat, m6 - SOLD
2014 Camaro SS - bolt ons
1998 Jimmy - the beater
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01-06-2009, 03:36 PM
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#14
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Join Date: Aug 2008
Location: South Plainfield NJ
Posts: 271
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take a crap in a box and ship it anonymous to summit lol
__________________
95 Lt1... SLP dual CAI, Hooker Exaust, M.A.C Headers, Shift Kit, 3.73s , drilled hollow cat, C5 Vette rims, KYB AGX shocks, MAF.
90 V6 firebird... Dead =/
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01-06-2009, 04:02 PM
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#15
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11 second club / Moderator
Join Date: Aug 2004
Location: West Berlin, NJ
Posts: 7,148
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I guess its too late, but you could have sold it online or something and take less of a loss.
__________________
2001 Trans Am WS6 •SLP Loudmouth II •UMI Suspension •12.857 @ 109.57
1996 Trans Am WS6 •Pacesetter Longtubes •Strange 12 Bolt •Spohn Suspension •11.152 @ 123.85
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01-06-2009, 05:25 PM
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#16
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Hippy Mod, Bergermeister Meisterberger, Moderator
Join Date: Aug 2004
Location: Ewing
Posts: 6,216
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Was the box taped shut when you received it? I wonder if it was a mislabled one that somebody else already returned and that's why it appeared in stock. I received the same mispackaged part from Jegs 3 times in a row before I gave up. I think it was a manufacturer packaging problem and tried to explain it to them and told them to pull one off the shelf and check. They wouldn't, so I canceled the order. I will always try to sell something myself if a company wants me to pay shipping and especially a restocking fee. Put it on Ebay and buyer pays actual shipping and you usually get 90-95% of your money back. Or sell it local with no shipping. That suks that they didn't ship it in the first place which led to the order changing and getting screwed up even more.
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69 Z28 JL8 4 wheel disc brakes - being restored
09 Silverado Z71
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01-06-2009, 09:48 PM
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#17
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Meet Coordinator
Join Date: Jan 2008
Location: brick/pt. pleasant beach
Posts: 19,368
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get a long bed?
that sucks dude i'm so lucky i never had that happened.
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01-06-2009, 09:52 PM
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#18
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11 Second Club
Join Date: Feb 2008
Location: Edison, NJ
Posts: 4,620
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more money for less material. brilliant.
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1999 Z28 Convertible. 6 speed swap, wide cowl hood, full hockey stripes, and a whining 10 bolt.
2008 Sierra Vortec Max. 6.2 swapped, headers, Magnaflow catback, GMPP CAI, NHT optioned tow package.
2006 GTO, 11.48 @ 118.3
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01-07-2009, 09:15 AM
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#19
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Join Date: Feb 2005
Location: Little Egg Harbor NJ
Posts: 1,175
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dude. that sucks. why didnt you just go to your local truck parts store and order one out of the catalog? the guy by me has it next day with no extra charge, and it was actually a little bit cheaper than summit or jegs. im sure harringtons on 23 would have got it for you
__________________
2011 Camaro 1SS Cyber Grey Metallic
2005 Silverado
Last edited by nj85z28; 01-07-2009 at 09:17 AM.
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01-07-2009, 09:54 AM
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#20
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Join Date: Jan 2008
Location: West Milford/Villanova
Posts: 1,044
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Quote:
Originally Posted by nj85z28
dude. that sucks. why didnt you just go to your local truck parts store and order one out of the catalog? the guy by me has it next day with no extra charge, and it was actually a little bit cheaper than summit or jegs. im sure harringtons on 23 would have got it for you
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From my experience, Harringtons basically doubles the price on everything that Summit sells.
__________________
1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
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01-07-2009, 10:25 AM
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#21
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Join Date: Apr 2006
Location: Point Pleasant
Posts: 1,809
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I really hate that about summit. You have to yell and scream to get your way. If you ordered it over the phone its clearly their fault. The stupid ass didnt key something in right.
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-Vinnie
94 2wd SBSC Gmt400. 330CI LSX, Fast 102, Trickflow 205s, close ratio nv3500, 4.30/trutrac.
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01-07-2009, 11:04 AM
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#22
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Join Date: Nov 2005
Location: Edison
Posts: 7,856
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Summit pissed me off today too. But this time its UPS's fault!!
__________________
1984 Firebird
2000 Z28
2023 Tacoma
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01-07-2009, 12:02 PM
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#23
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Banned
Join Date: Dec 2007
Posts: 1,106
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did you use your CC through paypal?
if so you cans till call your cc and have them stop payment.
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01-07-2009, 12:21 PM
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#24
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Join Date: Mar 2008
Location: Somerset, NJ
Posts: 4,223
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Quote:
Originally Posted by CivicEaterLT1
take a crap in a box and ship it anonymous to summit lol
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LMAO 
__________________
Jon
1999 Trans am WS6
1996 Corvette LT4 6 speed
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01-09-2009, 04:10 PM
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#25
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Join Date: Jan 2008
Location: West Milford/Villanova
Posts: 1,044
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Update: Got a call from Summit today, they received the bed cover and just making sure everything is there before refunding my money.
And I received the new bed cover from Jegs today. Had that thing installed in about an hour and a half. And damn does it look good on there.
Bad part, its freezing cold outside and I still can't feel my extremities. Maybe next time I won't wear shorts when I do it.
__________________
1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
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