greatest quote today at work from a smart customer.

[Untamed]

Remember each of the companies that sells these products wants to make money too - thats the point of being in that business. When you buy something to use once, then return it, you devalue the item in question (assuming there is obvious wear), and deprive the company from the sale that helps them stay in business. Whether you can afford the item or not, is not the point.

Don't buy a tool and return it. Borrow from a friend / neighbor.

Don't buy a book from Barnes and Noble, read it within 14 days and return it. Borrow from the public library.

I can understand where Blacdout is coming from. The business needs to make money - be aware of the stores policies before you try to cheat them of their money.

[BonzoHansen]

Originally Posted by Savage_Messiah

Yeah, I do that myself. Screw paying out the ass for a tool I'm only gonna end up using once, what sense does that make?

That is why I have a decent set of tools and running cars and you have a broken car.

[Blacdout96]

Originally Posted by BonzoHansen

That is why I have a decent set of tools and running cars and you have a broken car.

[Savage_Messiah]

it's not broken... it's just not running perfect

[V]

autozone has the "lend a tool" program(or at least used to) that has worked fine for me, You pay full price, (yes for a used tool) but then they refund you the full price when you return it. Not bad at all. also ive broken some specialty tools ive bought and they dont have any problems about refunds in those cases. One time even i did the lend a tool thing for a balancer puller... well apparently you need a special one for LSx motors... so i ended up cutting grinding and modifying the puller to work for me. Obviously i never returned it, but in the end, i have an LSx compatible puller and it cost me less than a specific ls puller would have been if i bought one.

[Blacdout96]

Yeah Advance has that program too.I wouldn't mind doing it at our work, but like I said, NAPA charges us for any special tools or programs to be brought in, and were a corporate store, not a franchise store!!

[Blacdout96]

Originally Posted by Savage_Messiah

it's not broken... it's just not running perfect

What problem are you still having?

[Anti_Rice_Guy]

Originally Posted by Blacdout96

What problem are you still having?

The nut behind the wheel

[Dark_Knight7096]

Did the bees get sucked up into the engine?

[WayFast84]

Be careful Daewoo's kill!!!!!!!

[WildBillyT]

Originally Posted by WayFast84

Be careful Daewoo's kill!!!!!!!

Repost in the same thread

[BurninrubberGT]

did he give you the "I'm never shopping here again" speech?
I love in retail when people actually think that if they stop shopping there you'll close up shop and they'll have their revenge

[BigAls87Z28]

Meh at AutoZone we have a return everything policy. Our lifetime pads are just that. You wear them out come get a new set free. batteries we test and if all is well we take them back and sell as used batteries. Coming out of sears that sounded stupid but once you learn the inside info you realize that its not a big deal. It hurts your sales but customers like it and keep them coming back. Maybe that's why. We are #1. Sure we have scammers but we weed them out quickly.

[sweetbmxrider]

you aren't number 1

[BonzoHansen]

Originally Posted by BigAls87Z28

Meh at AutoZone we have a return everything policy. Our lifetime pads are just that. You wear them out come get a new set free. batteries we test and if all is well we take them back and sell as used batteries. Coming out of sears that sounded stupid but once you learn the inside info you realize that its not a big deal. It hurts your sales but customers like it and keep them coming back. Maybe that's why. We are #1. Sure we have scammers but we weed them out quickly.

I think part of the difference is customer base. I'm guessing napa is much less dependent on the walk in crowd compared to the bone, thus the different policies. kind of like a real lumber yard vs home depot.

[fmybody]

if i was the manager i would have just returned it... like it was mentioned before you can test a battery to see if its working fine..

if your just a regular associate... then policy is policy

when i used to work retail i couldnt even tell you the ammount of times I've seen people get over on policies and rules and all that shtuff cause the "pitch a b****" if you complain enuff in retail to the right people youll prob get your way...

[BigAls87Z28]

Originally Posted by fmybody

if i was the manager i would have just returned it... like it was mentioned before you can test a battery to see if its working fine..

if your just a regular associate... then policy is policy

when i used to work retail i couldnt even tell you the ammount of times I've seen people get over on policies and rules and all that shtuff cause the "pitch a b****" if you complain enuff in retail to the right people youll prob get your way...

Yep, and if your boss gets the complaints, it looks like you arent doing your job, so you do what you must to get the customer happy and on their way.

Example. Last thursday, lady called around 2pm about a part. We said we could order it FedEx and have it overnighted for tomorrow. What we didnt tell her is that she had to be here before 3pm to beat the deadline.
She shows up at 5pm, and we tell her that it would not be here tomorrow, but would be there Saturday. She flipped, called the DM, and wanted someone fired.
DM called us, and wanted to know what happend. We told him, and he just laughed. We told her it would be here Saturday morning and that it was only an extra day, and none of this was going to cost her money. She was still pissed, and made us promise that it would be Saturday morning.

[Blacdout96]

Originally Posted by BurninrubberGT

did he give you the "I'm never shopping here again" speech?
I love in retail when people actually think that if they stop shopping there you'll close up shop and they'll have their revenge

Yes, yes he did, about 75% of people we turn down say that, and half of those are back in a month, others are people we've never seen before, so they were a one time customer anyway. I tell them when they walk out sorry to hear that and good luck paying twice as much as conways ( its a autoparts place down the street, they are twice as much as us)

Originally Posted by BigAls87Z28

Yep, and if your boss gets the complaints, it looks like you arent doing your job, so you do what you must to get the customer happy and on their way.

Example. Last thursday, lady called around 2pm about a part. We said we could order it FedEx and have it overnighted for tomorrow. What we didnt tell her is that she had to be here before 3pm to beat the deadline.
She shows up at 5pm, and we tell her that it would not be here tomorrow, but would be there Saturday. She flipped, called the DM, and wanted someone fired.
DM called us, and wanted to know what happend. We told him, and he just laughed. We told her it would be here Saturday morning and that it was only an extra day, and none of this was going to cost her money. She was still pissed, and made us promise that it would be Saturday morning.

I remember my days at Advance, yeah you had to be careful not to get a manager or DM involved. My managers agreed, and so would my DM about this situation.
We have the same deal here, our warehouses outside our cherry hill will be next afternoon provided you order it before 3pm. What part did she order, a flux capacitor?

Yeah we deal more with shops then walk in customers, they don't hurt us one bit. It's ashame we do lose those customers, I don't want to, but rules are rules, I'd be in trouble if I did take it back.

[Savage_Messiah]

Originally Posted by BigAls87Z28

Meh at AutoZone we have a return everything policy. Our lifetime pads are just that. You wear them out come get a new set free. batteries we test and if all is well we take them back and sell as used batteries. Coming out of sears that sounded stupid but once you learn the inside info you realize that its not a big deal. It hurts your sales but customers like it and keep them coming back. Maybe that's why. We are #1. Sure we have scammers but we weed them out quickly.

Any way to look me up in the system and see how many warranty batteries I'm up to?...

[Blacdout96]

Well I just had another "satisfied customer". Some woman comes in with a battery cable from last week. I told her I couldn't return it because it was an electrical item, and she said but it's still int the packaging ( it's not a blister pack, jsut a regular cardboard box) I said i understand but if you look on your receipt here you'll se....

And she just threw the cable at me abnd called me a jerk and ran out.

[BonzoHansen]

I might side with her on an unused battery cable. That's weak.

[Blacdout96]

Electrical is electrical. As I said before, there is half a dozen signs in the store, it's not my fault you didnt read one of them.

[Featherburner]

My NAPA takes back everything. That's why I go there. They're easy to deal with.

[Frosty]

I don't want to sound like a dick but it sounds like you get off on telling customers no...it's kind of....well...odd...

[Blacdout96]

A little, when all I get in is dicks, but I can't stand peopel bitching, so not really. I've learned in the retail world you have to be stern, if not you get walked on. I stepped away for a while cause I was being too nice, I came back thinking things changed, but I realiaed the closer you get to the north of Jersey the more douchey people are, don't knwo why.