Sandy repair check - do you have power?

[chrisfrom nj]

i lost power monday night during sandy and got it back monday night

[sweetbmxrider]

Pumped 2 feet out of belmar house. Still powerless.

[KirkEvil]

[L695speed]

Lost it Monday during Sandy, got it back just this past Tuesday around noon

[KevinW]

Got power back (again) last night (11/8). Still no heat from broken furnace (parts on order from Amazon), no one had them locally

[sweetbmxrider]

Power back in brick last night round dinner time. Still dark in belmar....

[1320B4U]

Got it back around 7pm last night and now lost it again at 8am this morning.

[Anti_Rice_Guy]

Still no sign of power at home since the beginning of the storm.

[OG]

Originally Posted by Anti_Rice_Guy

Still no sign of power at home since the beginning of the storm.

My place too. My patience is long gone at this point...

[Anti_Rice_Guy]

Originally Posted by OG

My place too. My patience is long gone at this point...

Trucks were spotted in my area last night and the power got a little closer to me, so I got incredibly excited coming home from work last night.

[The_Bishop]

I almost, kinda have power. I can run my house lights, that's about it. The neutral leg on the wires to my house is broken, and they're more or less hanging down on my front lawn. a dozen calls later, still no joy from JCP&L. Filed a complaint with NJBPU, got a callback from them the next day. They didn't like that too much. I don't give a damn, I don't like not having power and keeping almost everything unplugged. The sad thing is, according to their 'restoration' web page there are only 7 homes without power in Independence. If that's true I'm going to play the lottery.

I'm thinking their 'restoration' page is a steaming pile of BS, personally.

If I don't have someone here today, I'm filing a *second* complaint with NJBPU. There's only 7 homes with no power, well they should be able to bang that out quick today, right?

[OG]

Originally Posted by The_Bishop

I'm thinking their 'restoration' page is a steaming pile of BS, personally.

x2

The numbers on the restoration graph are always different from the outage map numbers.

[PolarBear]

Originally Posted by The_Bishop

I almost, kinda have power. I can run my house lights, that's about it. The neutral leg on the wires to my house is broken, and they're more or less hanging down on my front lawn. a dozen calls later, still no joy from JCP&L. Filed a complaint with NJBPU, got a callback from them the next day. They didn't like that too much. I don't give a damn, I don't like not having power and keeping almost everything unplugged. The sad thing is, according to their 'restoration' web page there are only 7 homes without power in Independence. If that's true I'm going to play the lottery.

I'm thinking their 'restoration' page is a steaming pile of BS, personally.

If I don't have someone here today, I'm filing a *second* complaint with NJBPU. There's only 7 homes with no power, well they should be able to bang that out quick today, right?

From some that works for a power company, IMO you're being a complete ass. You have no idea how large JCP&L territory is and how much work they physically have to do. If the rest of your town has power that means they are working in the rest of the state fixing the main grid and will get back to you once the main grid has been repaired they will restore individual homes.

They are not ignoring you, they are busy with MORE IMPORTANT THINGS THAN SEVEN CUSTOMERS

[Anti_Rice_Guy]

Originally Posted by The_Bishop

If I don't have someone here today, I'm filing a *second* complaint with NJBPU. There's only 7 homes with no power, well they should be able to bang that out quick today, right?

Triage - biggest neighborhoods/grids first, no?

[BurninrubberGT]

my family got it back wednesday morning

[WildBillyT]

Originally Posted by PolarBear

From some that works for a power company, IMO you're being a complete ass. You have no idea how large JCP&L territory is and how much work they physically have to do. If the rest of your town has power that means they are working in the rest of the state fixing the main grid and will get back to you once the main grid has been repaired they will restore individual homes.

They are not ignoring you, they are busy with MORE IMPORTANT THINGS THAN SEVEN CUSTOMERS

Bear, I know where you are coming from but the least they can do is be straight with their customers.

[PolarBear]

Originally Posted by WildBillyT

Bear, I know where you are coming from but the least they can do is be straight with their customers.

Sitting at work right now just heard a story.

Short of the story is a customer called and reported a dangerous situation, wires hanging near a fence and we were forced to just cut them so no one would potentially be injured. This resulted in the person reporting the issue to lose power. They had to put the order into the system for repair. Mind you this is now over a week after the storm. Her number in "line" was over 900, there are 900 orders in front of her. Somehow this person got a this supervisor's number, and was complaining about her situation, meanwhile she was holding him up from sending out dispatches. This is only in the SOUTHERN area, we have 4 divisions, who knows how many open tickets we have open across the state

I know it is a ****** situation but you called in your ticket, they know, they will get to it, there is only so much they can do in one day and so many people that can do the work.

This storm is the worst the east coast has seen in a long time, or ever. There are only so many resources available to do mundane tasks. They is no way for PSEG, JCPL etc to call 2,000,000 people and let them know what the status is of his/her house. They are doing what they can, as fast as they can. God knows JCP&L is doing what they can since last year they were reprimanded by the BPU for taking too long on the repairs. I am sure they have called in more help than last year.

One of my colleagues volunteered one night. What did he do for 12 hours? He sat in his car near a downed pole and made sure that no one drove over the live wires at risk to himself. We have lots of volunteers with desk jobs doing this type work. Also for lookup where they are dispatched to go find the break in the circuit and then report back to HQ to tell them what poles the break is in between. These are people that have desk jobs and push papers all day long. We have almost every possible resource doing SOMETHING to get power back to customers as soon as possible.

[WildBillyT]

Originally Posted by PolarBear

Sitting at work right now just heard a story.

Short of the story is a customer called and reported a dangerous situation, wires hanging near a fence and we were forced to just cut them so no one would potentially be injured. This resulted in the person reporting the issue to lose power. They had to put the order into the system for repair. Mind you this is now over a week after the storm. Her number in "line" was over 900, there are 900 orders in front of her. Somehow this person got a this supervisor's number, and was complaining about her situation, meanwhile she was holding him up from sending out dispatches. This is only in the SOUTHERN area, we have 4 divisions, who knows how many open tickets we have open across the state

I know it is a ****** situation but you called in your ticket, they know, they will get to it, there is only so much they can do in one day and so many people that can do the work.

This storm is the worst the east coast has seen in a long time, or ever. There are only so many resources available to do mundane tasks. They is no way for PSEG, JCPL etc to call 2,000,000 people and let them know what the status is of his/her house. They are doing what they can, as fast as they can. God knows JCP&L is doing what they can since last year they were reprimanded by the BPU for taking too long on the repairs. I am sure they have called in more help than last year.

One of my colleagues volunteered one night. What did he do for 12 hours? He sat in his car near a downed pole and made sure that no one drove over the live wires at risk to himself. We have lots of volunteers with desk jobs doing this type work. Also for lookup where they are dispatched to go find the break in the circuit and then report back to HQ to tell them what poles the break is in between. These are people that have desk jobs and push papers all day long. We have almost every possible resource doing SOMETHING to get power back to customers as soon as possible.

See, this is the straightest answer I have ever gotten. A lot of people would just be happy to have a non-whitewashed/generic update. Then at least they have managed expectations.

Example: When it got knocked out in Flemington, they said it would be back the 7th. Long time, but at least an accurate guess. It came back on the 6th, and JCP&L looks good. Even though it took a while, I don't think anybody would argue against the crazy situation being the reason for the long delay. But at least we could plan accordingly and it wasn't just "spread your ass till we get around to you."

Some dumbass, somewhere came up with the idea that cable/wireless/power/gas/phone/etc companies should just give blowoff answers to people, and that compounds the anger.

[PolarBear]

I should also add that most of the people working are also customers within the state. I know a lot of them are also without power at home so you can also get your power back at home.

I remember someone last year saying that while he was working here after the hurricane his home was without power and his wife and kids were at home while his basement was filling with water.

Whaaaaa I only have lights on at home and I cant plug in my TV or my refrigerator, stop complaining about your first world problems

[1320B4U]

Just a ? but if your at work at the power co what are you doing on here?

[PolarBear]

Originally Posted by 1320B4U

Just a ? but if your at work at the power co what are you doing on here?

I sit at a desk most of the time. I have been working to coordinate the two contractors that work for me and also making fixes/changes to try to get our electric division to get the information they need from their systems back to the HQ, in addition to doing my regular job. I have a few minutes here and there now that most of what I can actually do is past to go online. I have to tel to Verizon all the time to try to find out status' of the various data circuits we have from them, lots of time on the phone

Got this in a corporate email a few minutes ago

PSE&G storm update – Nov. 9 at 11:45 a.m.

• Outages:
o 33,600 remain from Hurricane Sandy. Power has been restored to 98 percent of 1.7 million customers impacted.
o 21,700 remain from the Nor’easter Wednesday night.
• PSE&G expects to have power restored to 99.5 percent of remaining customers by midnight tonight. There may be some customers whose restoration will extend into the weekend, depending on the amount of repairs that need to be done. The utility and out-of-state crews will continue to work around the clock until the last customer is back in service.
• Most of the remaining outages result from localized issues that could not be corrected after a system or circuit outage was restored. Since service restoration began, PSE&G has replaced at least 2,500 poles and 1,000 transformers, as well as cut down 41,000 trees, to repair widespread damage from the hurricane. Contrary to rumors, PSE&G has ample supplies of poles and other equipment on hand.

The sheer volume of 1.7 million customers is astounding, I think we only have 2.5 million customers or something. Not to mention 41,000 trees cut down.


Got a link to this too. Its an article from CBS news

Quote from the article

PSE&G’s Mike Giardina is in many ways powerful. His job is to help fix the damage from the storms that hit our area and get your home up and running.

He does it cheerfully, even though he, himself, is powerless. His home at the Jersey Shore was inundated with three feet of water, so he can’t live there.

[donnj]

still nothing here, they say Nov 11. A bit off topic but was wondering who came up with the amazing spill proof design of all these new gas containers lately, a few twists and they are broken resulting in using no spout at all. I never once had a problem with a old plastic container with a spout on one side with a cap on it and a small vent on the opposite side.

[WildBillyT]

Originally Posted by donnj

still nothing here, they say Nov 11. A bit off topic but was wondering who came up with the amazing spill proof design of all these new gas containers lately, a few twists and they are broken resulting in using no spout at all. I never once had a problem with a old plastic container with a spout on one side with a cap on it and a small vent on the opposite side.

I have always found it odd that the new "environmental cans" (that were designed with no vents, and don't give off fuel vapors into the atmosphere) force everybody I know to spill a LOT more gas directly on the ground.

[1320B4U]

You have my respect polarbear....thought i would have gotten reamed for asking that question...lol.


Biggest issue i think folks have is not w/not having power but the trouble they are having getting a response or timeline. Biggest thing is perception...if an email werre to be sent out or letter (even snailmail yes but in times of no power that is still the best form of communication) informing folks of the status or work in progress that may help some people. Folks hear of their coworker getting power and they automatically think they are next in line...just human nature...hope is what we rely on but disappointment is what sends us in a tizzy.

[1320B4U]

...yeah, and those spill proof nozzels suck..i finished off my geranium the other night from the overspray.